Make sure each of your employees can help positively improve the professional image of your company and avoid the risk associated with making a bad impression on a job. Satisfied customers talk, but unsatisfied customers speak louder.

In this course, your employees will learn how to make the best impression with your customers. Course topics will include:

> Establishing a professional image
> Creating a good plan and schedule
> Understanding the client’s expectations
> Providing clear communication
> Performing beyond industry standards
> Closing-out with a positive impression

In addition to formal class time, students will have the opportunity to interact with an owner panel who will provide insight into what they value in professional relationships with field force members. Owner panel participants are:

> Bill Holtz, OSU, Facilities Design & Construction
> Scott McClure, Nationwide Children's Hospital
> Emily Wieringa, Columbus Zoo & Aquarium

COURSE DATES: Tuesday, Nov. 2 & Thursday, Nov. 4 | 4 - 6 PM each day

COURSE INSTRUCTORS:
> Matt Ference (Marker, Inc.)
> Andy Hoh (Messer Construction Co.)

The Builders Exchange has implemented measures in consultation with public health authorities to ensure our protocols help you feel safe while attending onsite events. An air purification (ionization) system has been installed on HVAC units at the BX to cleanse air circulating through the building. Seating is limited and masks are currently mandatory.

Cancellation Policy: To receive a refund, a cancellation request must be received one week prior to the beginning date of the program.

Consent to use photographic images: Registration and attendance at or participation in BX meetings and other activities constitutes an agreement by the registrant to the BX's use and distribution (both now and in the future) of the registrant or attendee's image in photographs, videotapes, and electronic reproduction of such events and activities.

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Customer Relations for the Field Force - Nov. 2021