Satisfied customers talk, but unsatisfied customers speak louder.

Make sure each of your employees can help positively improve the professional image of your company and avoid the risk associated with making a bad impression on a job.

In this course, attendees will learn how to make the best impression with your customers. Course topics will include:

> Establishing a professional image
> Creating a good plan and schedule
> Understanding the client’s expectations
> Providing clear communication
> Performing beyond industry standards
> Closing-out with a positive impression

In addition to formal class time, students will have the opportunity to interact with an owner panel who will provide insight into what they value in professional relationships with field force members. The panel includes: Tyler Menke, vice president of planning & facilities (Columbus Zoo & Aquarium) , Manasa Vanaparthi, project manager IEM (Central Ohio Transit Authority (COTA) and Emily Wieringa, Director Development Services (VanTrust Real Estate, LLC).

COURSE DATES: Tuesday and Thursday, Nov. 5 & 7 | 4 - 6 PM each day

COURSE INSTRUCTORS:


Kris Edwards (Valley Interior Systems, Inc.)		Andy Hoh (Messer Construction Co.)		Brian Soller (Messer Construction Co.)

Cancellation Policy: To receive a refund, a cancellation request must be received one week prior to the beginning date of the program.

Consent to use photographic images: Registration and attendance at or participation in BX meetings and other activities constitutes an agreement by the registrant to the BX's use and distribution (both now and in the future) of the registrant or attendee's image in photographs, videotapes, and electronic reproduction of such events and activities.

Your Email:
Your Question:	Send Question

Customer Relations for the Field Force .wc-legacyPageTitle, .GeneralHeader, .HeaderStyle1, #wc-eventDetailsPageTitle, #wc-eventRegistrationPageTitle { display: none!important; }

Sponsors

Related Links

Attendees

Questions

Customer Relations for the Field Force